Privacy Policy

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide to us such as your name, address, and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to help us learn about your browser and operating system.

If you opt in to marketing, we may send you emails about our store, new products, or updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide personal information to complete a transaction, verify payment, place an order, arrange delivery, or request a return, we assume you consent to our collecting and using it for that specific purpose only.

If we ask for your information for a secondary reason, such as marketing, we will either ask you directly for your consent or give you the option to decline.

How do I withdraw my consent?

If you change your mind after opting in, you may withdraw your consent for us to contact you or continue using your information at any time by contacting us at:

sales@radiantools.com
or by post at:
Radiantools
19 Caird Lawns
Devizes
Wiltshire
SN10 3EB
United Kingdom

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.

SECTION 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services.

Your data is stored through Shopify’s data storage, databases, and secure application systems. Data is stored on a secure server behind a firewall.

Payment information is processed securely by Shopify and its payment providers. We do not store full credit card details on our systems.

For more information, you may also review Shopify’s policies:

SECTION 5 – THIRD-PARTY SERVICES

In general, third-party providers used by us will only collect, use, and disclose your information as necessary to perform their services.

However, some providers (such as payment gateways and delivery services) have their own privacy policies regarding the information required for purchase-related transactions.

We recommend reviewing their privacy policies so you understand how your data is handled.

Once you leave our store or are redirected to a third-party website, you are no longer governed by this Privacy Policy.

SECTION 6 – GOOGLE ANALYTICS & COOKIES

We use Google Analytics and Shopify cookies to help understand store traffic, improve performance, and provide a better customer experience.

Cookies may store information such as:

Session data
Cart contents
Store preferences
Anonymous traffic data

You can choose to disable cookies through your browser settings if you prefer.

SECTION 7 – SECURITY

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, access, disclosure, alteration, or destruction.

All payment transactions are processed through secure, encrypted systems provided by Shopify and its payment processors.

While no method of transmission over the internet is 100% secure, we follow generally accepted industry standards to protect your data.

SECTION 8 – AGE OF CONSENT

By using this site, you confirm that you are the age of majority in your place of residence, or that you have given consent for any minor dependents to use this site.

SECTION 9 – YOUR RIGHTS (UK & EU USERS)

If you are located in the UK or EU, you have the right to:

Request access to your personal data
Request correction of your data
Request deletion of your data
Object to or restrict processing of your data
Request a copy of your data

To exercise any of these rights, contact us at:
sales@radiantools.com

SECTION 10 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this privacy policy at any time. Changes will take effect immediately once posted on the website.

If material changes are made, we will update this page so you are aware of what information we collect and how it is used.

If our business is acquired or merged, your information may be transferred to the new owners so that we can continue serving you.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we hold about you, register a complaint, or request more information, please contact us at:

sales@radiantools.com

or by post:
Radiantools
19 Caird Lawns
Devizes
Wiltshire
SN10 3EB
United Kingdom